4
Health verticals on one platform
We're officially a Great Place To Work® certified company, India | 2026–27
Healthcare Platform
Charlie — Centralized Healthcare Platform for Multi-Stakeholder Patient Care
How Linearloop built a unified web platform connecting organizations, pharmacies, prescribers, and patients across four health verticals, with an in-house prescription engine and real-time care coordination.
Key Outcomes
100%
In-house prescription engine
Real-time
Firebase-powered chat across all roles
Platform Overview
One platform. Four health domains. Every stakeholder connected.
Organization
Pharmacy
Prescriber
Patient
Weight Loss
Birth Control
Hair Loss
Men's Health
The Problem Space
What challenges was Charlie trying to solve?
No unified platform to manage patient journeys across four health domains
Prescription workflows were fragmented, manual, with no clinical question logic
No role-based access hierarchy governing what each stakeholder could see or do
No real-time communication between patients, prescribers, and pharmacies
The most notable technical complexity centered around the question and prescription workflow logic — specifically how clinical questions were structured, validated, and routed across user roles within the platform.
Making a Difference
How Linearloop helped
Previous stateBefore | With LinearloopAfter |
|---|---|
1 Healthcare workflows were manual and fragmented. No single platform connected organizations, pharmacies, prescribers, and patients. | Built a centralized web platform serving all four user types — org, pharmacy, prescriber, patient — under a clear, enforced hierarchy. |
2 Prescription generation depended on external tools, creating bottlenecks and compliance risk. | Engineered a custom prescription engine fully in-house, giving Charlie full control over workflow, output format, and compliance. |
3 No structured access control to govern stakeholder visibility across the four health verticals. | Implemented role-based access governance across a single multi-vertical architecture — each stakeholder sees exactly what they need. |
4 Real-time communication between patients, prescribers, and pharmacies did not exist within the system. | Integrated Firebase-powered real-time in-app chat, connecting all three parties directly within the platform. |
5 Payment processing, notifications, and email were disconnected — no unified patient experience. | Unified Stripe, Novu (AWS self-hosted), SendGrid, Google APIs, and AWS S3 into one cohesive patient experience. |
StripeNovu (AWS)SendGridGoogle APIsAWS S3Firebase Chat
Our Process
Agile delivery with full stakeholder transparency
The team followed an Agile development methodology throughout the project lifecycle, with a structured set of delivery and communication practices designed to keep the primary stakeholder, Tej Sodhi, informed and involved at every step.
Daily sync-up calls
Team alignment and real-time blocker resolution
Weekly client demos
Progress showcased, feedback from Tej Sodhi directly
Sprint delivery every Thursday
Consistent, predictable release cadence
MoM documentation
Every client interaction logged for accountability
CI/CD pipeline + staged merges
DEV → STAG → master for validated deployments
ClickUp + release notes
Sprint management with transparent change tracking
What We Delivered
Charlie's engineering outcomes
Custom prescription engine
Built in-house from scratch. Full control over workflow, output format, and compliance — no external vendor dependency.
Role-based access architecture
Org → Pharmacy → Prescriber → Patient hierarchy enforced at the system level across all four verticals.
Real-time in-app chat
Firebase-powered messaging connecting patients, prescribers, and pharmacies without leaving the platform.
Multi-vertical platform architecture
Single codebase supporting Weight Loss, Birth Control, Hair Loss, and Men's Health — modular and extensible.